Ruukki Construction improves customer service with Identoi’s delivery tracking solution
Ruukki Construction Oy has deployed a delivery tracking solution in Finland and Poland based on Identoi’s Celesta Plan and Mobile products. The solution gives a real time view of Ruukki Construction’s delivery operations and enables better customer service.
”Now we can give more accurate information of delivery times to our customers via SMS-messages. We in our logistics can see on the real time map the actual location of our subcontractors’ trucks and communicate with them ”, states Mr Janne Latvala, Logistic Manager at Ruukki Construction and he continues “The project has been a success in Finland”.
The logistics persons monitor the status of all shipments (trucks) in real time on the map. They have accurate information how delivery is proceeding. The drivers have Android tablets or phones running Celesta mobile web application. Logistics planners can also send messages to driver and assign backhaul orders to the trucks which have finished their route.
Solution usage will soon expand to Poland
Celesta Plan system is interfacing with Ruukki’s SAP system over the web service interface.
“We are pleased, that Ruukki Construction, as a leader of their market segment, selected our Celesta Delivery Tracking solution. I am convinced that Ruukki will win more market share with their excellent customer service”, states Sakari Vaara, Founder & CEO of Identoi Ltd.
Sakari Vaara, CEO, Identoi Ltd, phone +358 40 553 9347, first name.last firstname.lastname@example.org
About Ruukki Construction
Ruukki Construction serves customers in the construction business. We deliver products and services ranging from design to installation to promote the business of our corporate customers, who include investors and construction companies. Consumer customer and professional roofers are served with roofing products and installation services under the Plannja and Ruukki brands. In addition to retail outlets, we serve roofers via Ruukki Express stores and Plannja service points across 9 countries. Ruukki Construction has around 3,500 employees and production in 20 plants in Europe. Comparable net sales in 2013 were €740 million. Ruukki Construction is a division of SSAB. SSAB is a Nordic and US-based steel company operating in over 50 countries. The Company share is quoted on NASDAQ OMX Stockholm and Helsinki. www.ssab.com
About Identoi Ltd
Identoi Ltd with its Celesta branded field force and fleet management solutions is a fast growing Finnish software vendor. The company’s customers include globally operating large corporations having thousands of users in mission critical field operations. Identoi Ltd is private and profitable company headquartered in Oulu, Finland.